Wholesale Terms & Bulk Order Policy
These terms apply to bulk and wholesale orders placed with FreeStand Threads Plus (“Threads+”). They sit alongside our Return & Refund Policy. Where the two differ, these Wholesale Terms apply to bulk orders; the Return & Refund Policy continues to apply to single-item and sample purchases.
1. Who these terms apply to
These terms apply to any order of one or more full cartons placed through our website, by phone or email, or by quote. Single items and samples bought through our Amazon or eBay stores are governed by those marketplaces’ policies.
2. Ordering and minimum order quantities
All Threads+ products are sold by the carton, and the carton is the unit of sale. We do not split cartons.
- Minimum order: 1 carton per product, size and color.
- Mixed orders: you may combine different products, sizes and colors in a single order, provided each line meets the carton minimum.
- Order-value minimum: None.
- Volume pricing: tiered pricing is available for larger orders and property openings. Request a quote through our Contact page.
Carton quantities vary by product, for example:
| Product | Pieces per carton |
|---|---|
| 600 GSM bath towels (27 x 54 in) | 18 |
| 600 GSM hand towels | 60 |
| 600 GSM washcloths (12 x 12 in) | 288 |
| 1000 GSM bath mats (21 x 34 in) | 36 |
| Queen sheet sets (4-piece) | 10 |
| King sheet sets (4-piece) | 8 |
| Queen duvet cover sets | 10 |
| Queen comforters | 4 |
| Mattress encasements | 20 |
| Brushed microfiber pillowcases | 80 |
The exact carton quantity for each size and color is shown on its product page.
3. Pricing, quotes and payment
- Prices are per carton, in USD, and exclude freight and applicable taxes unless stated.
- Quotes are valid for 30 days. Custom-color and custom-size quotes receive a response within 24 hours.
- Payment terms: Prepayment by card or ACH / Net 30 for approved accounts. Credit applications are available on request.
- Tax-exempt buyers: please send a valid resale or exemption certificate before the order ships.
4. Lead times and delivery
| Order type | Lead time |
|---|---|
| In-stock standard products | Typically 4–5 working days from order confirmation (see each product page), plus transit |
| Large orders / multiple cartons across hubs | Confirmed at quote |
| Custom colors (Pantone match or custom dye) | Confirmed at quote |
| Custom sizes or products not in the standard catalog | Confirmed at quote |
| Out-of-stock items | Submit an Out-of-Stock Inquiry and we will confirm a restock date |
Lead times start once the order is confirmed and payment terms are met. Dates are estimates; we will tell you promptly if a shipment is delayed. Delivery is by freight carrier from our U.S. distribution hubs to your dock or address. Delivery appointments, liftgate and residential delivery may incur additional charges and must be requested at order.
5. Receiving your shipment and freight-damage claims
Please inspect every delivery before the driver leaves.
- Check the carton count against the bill of lading (BOL). Note any shortage on the BOL and have the driver sign it.
- Look for visible damage to cartons or pallets (crushing, tears, water damage). Note it on the BOL before signing. If the carrier will not allow notation, refuse the damaged cartons.
- Keep everything. Retain the cartons, packaging and pallet wrap until the claim is settled; the carrier may need to inspect.
- Photograph the damage, the carton labels and the BOL.
- Notify us within 48 hours of delivery for visible damage or shortages, and within 5 business days for concealed damage, by emailing your order number, photos and the annotated BOL through our Contact page.
Once verified, we will, at your choice where stock allows, replace the affected cartons or issue a credit/refund for them, and we will arrange any return pickup or carrier claim ourselves. You will not be charged return freight or a restocking fee for freight-damaged goods.
Claims reported after these windows, or for cartons accepted clear on the BOL, are reviewed case by case and may not be eligible.
6. Wrong, defective or short-shipped goods
- Report wrong items, shortages and manufacturing defects within 14 days of delivery with your order number and photos.
- For wrong or defective items we provide a prepaid return label, and we replace or refund the affected product, including the original shipping cost where the error was ours.
- Please do not wash or use items you intend to claim; we may ask for a small sample of the defective product.
7. Returns of bulk orders (non-defective)
We accept returns of unopened, unused cartons in original packaging requested within 30 days of delivery, subject to the following:
- A Return Request Form must be approved before anything is shipped back. Unauthorized returns will not be accepted.
- Restocking fee applies to non-defective returns (for example, ordering the wrong quantity, size or color). No restocking fee applies when Threads+ is at fault (wrong item, damage, defect).
- Return freight: the buyer pays return freight for non-defective returns. Where we issue a prepaid label, its cost is deducted from the refund.
- Opened, used, washed or partial cartons cannot be returned unless defective.
- Refunds go to the original payment method within 5 business days of the returned goods being received and inspected.
- Clearance and final-sale items, and items marked non-returnable on the product page, are not returnable.
8. Custom-color and custom-order items
Custom-dyed colors, custom sizes, private-label and other made-to-order goods are produced specifically for you and are non-returnable and non-cancellable once production starts, except where they arrive defective or not as specified in your approved quote.
- Approval of a color reference, swatch or lab dip is required before production.
- A deposit is required to start production.
- Normal manufacturing variation in color shade of up to 20% against the approved reference is not a defect.
9. Order changes and cancellation
| Stage | What you can do |
|---|---|
| Before order processing | Cancel or change at no charge. |
| After processing, before shipment | Cancel with a cancellation fee, or change quantity subject to stock and carrier booking. |
| After shipment | Cancellation is no longer possible; section 7 (Returns) applies. |
| Custom-color or made-to-order | The cancellation window closes at color/production approval; after that see section 8. |
To change or cancel an order, contact us as early as possible with your order number. Requests are effective only when we confirm them in writing.
10. Standing orders and replenishment
Buyers on a replenishment schedule can pause, adjust or cancel an upcoming automatic shipment up to 7 business days before its ship date. See Linen Replenishment Automation for details.
11. Rental program orders
Orders under the Threads+ linen rental program are governed by your rental agreement, not by this page.
12. Contact
Questions about a bulk order, quote or claim:
- Phone: (833) 736-8347
- Contact us
- 44 E Belmont, Romeoville, IL 60446
Last updated: October 1st, 2026.
