Return & Refund Policy
At Threads+, we want every customer to feel confident in their purchase.
If something isn’t right, our return process is simple, transparent, and designed to get you taken care of quickly.
Standard Returns
We gladly accept returns within 30 days of delivery.
To Qualify for a Return:
To ensure the hygiene and quality control required for commercial-grade linens, all returned items must meet the following criteria:
- Items must be unused, unwashed, and unopened.
- Products must be returned in their original packaging with all inserts and tags intact.
- Exception: Linens or towels that have been opened or used cannot be accepted for return unless defective.
Return Shipping
We handle return shipping differently depending on the reason for the return.
If ThreadsPlus is at Fault (Free Return Shipping)
We cover the full cost of return shipping when:
- You received the wrong item.
- The product arrived damaged or defective.
In these cases, we’ll provide a prepaid return label at no cost to you.
If Returning for Other Reasons (Customer Pays Shipping)
If the return is due to personal preference (e.g., color, size, or style not as expected, or the order was placed incorrectly), the customer is responsible for return shipping.
- For your convenience, we’ll issue a prepaid return label.
- The cost of the label will be deducted from your refund.
How to Start a Return
To keep everything organized and processed quickly, please submit a request using our Return Request Form before sending anything back.
The Process:
- Submit Request: Complete our online Return Request Form.
- Approval & Label: Once your request is approved, we’ll email you the return label and instructions.
- Ship: You’ll ship the item back using the provided label.
- Inspection & Refund: After the item is received and inspected, we’ll issue your refund.
- Processing Time: Processing time is typically within 5 business days after the return is received.
Refunds
Refunds are sent exclusively to the original payment method.
- If return shipping charges apply (due to customer preference), those will be deducted from the final refund amount.
- If you used a gift card or store credit at checkout, the refund will be issued back in the same form.
Late or Missing Refunds
If you haven’t seen your refund after the stated processing window (5 business days plus your bank’s posting time):
- Check your bank or credit card account again.
- Contact your card issuer—some financial institutions take additional time to post refunds.
- Contact your bank if needed.
If you’ve taken these steps and still do not see your refund, reach us anytime at sales@threadsplus.com and we’ll be happy to assist.
Non-Returnable Items
Certain items cannot be returned due to their nature or promotional status:
- Clearance or final-sale products.
- Custom-made or personalized items.
- Any product marked on its listing as “non-returnable.”
We always list any exceptions directly on the product page so there are no surprises.
Questions?
We’re here to help you quickly find the right solution.
- Email: sales@threadsplus.com
- Website: Contact us
Buying in Bulk?
Wholesale and bulk orders are covered by our Wholesale Terms, including minimum order quantities, lead times, freight-damage claims, restocking fees and cancellation windows. Where they differ, the Wholesale Terms apply to bulk orders.
FREQUENTLY ASKED QUESTIONS
Returns must be requested within 30 days from delivery. Timely requests help ensure faster processing and resolution.
Most standard bed and bath linens are eligible for return. Customized, clearance, or bulk orders may have specific return conditions.
Yes, returns for unused items may be accepted if requested within the return period. Items must meet condition and packaging requirements.
You can submit a return request through customer support or the contact page. Provide your order details for quicker assistance.
Return shipping costs are generally non-refundable unless the return is due to a defect or incorrect item received.
If your item arrives damaged, contact support immediately with photos. We’ll arrange a replacement or refund after verification.
In case of an incorrect item, notify us as soon as possible. We’ll resolve the issue by sending the correct product or issuing a refund.
Refunds are typically processed within a few business days after inspection. Processing times may vary depending on payment method.
Eligible returns are refunded according to the original purchase amount. Deductions may apply for shipping or non-qualifying conditions.
Yes, exchanges are available for eligible items based on stock availability. Contact support to arrange an exchange request.
No, used or washed linens are not eligible for return due to hygiene and quality standards.
Customized or made-to-order products are usually non-returnable unless there is a manufacturing defect.
If a return does not meet policy requirements, it may be sent back or declined. Our team will inform you of the reason.
Refunds are issued using the original payment method. Processing time may vary based on your bank or payment provider.
Order cancellations may be possible before processing begins. Once shipped, the return policy applies instead.
Refunds for delivery delays depend on the circumstances and shipping provider. Each case is reviewed individually.
Yes, all return and refund transactions are handled securely, and customer data is protected at every step.
Full return and refund details are available on the Return & Refund Policy page. You can also contact support for clarification.
